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Novel Coronavirus Bulletin

At HomeCare Repair Australia, the safety of our Clients, Customers and Workforce is always front of mind. This page will be used to keep HomeCare Repair Australia’s Clients informed of our policy, procedure and latest updates in response to COVID-19 (Coronavirus).

Table of Contents

04 August 2020

Whilst we all adapt to the on-going challenges of COVID-19 and the new restrictions announced by the Premier of Victoria, Daniel Andrews, we would like to acknowledge our Victorian customers – this is no doubt very difficult with many uncertain times ahead of you all, please be kind and take care of each other.

The services we provide to the insurance industry fall under the construction sector for ‘critical repairs to residential premises required for emergency and safety’, meaning that we are continuing to support our clients and ensure their customers’ homes are safe, secure and repaired. Further information in relation to stage 4 restrictions and the guide for businesses can be viewed on – Stage 4 Business Restrictions. 

HomeCare Repair Australia would like to assure you that we continue to stay abreast of the changes implemented by Commonwealth and State/Territory Governments’, we review these daily and update accordingly to ensure the care and wellbeing of our customers, staff and trades remains the focus of our business.

As a business we continue to educate our staff and trades and have measures in place to ensure your assessments and repairs are carried out safely and in line with the universal COVID Safe Plan, including: –

• will not attend site if they are displaying any flu type symptoms, have a fever, or a core temperature of greater than 37.3O
• will wear the appropriate PPE whilst on site (masks and gloves)
• will follow good hygiene practices such as regular handwashing and hand sanitising
• will practice physical distancing and will follow the ‘making space on site’ guidelines issued by the Housing Industry Association. For example, carry out the appropriate site inductions, no more than 5 people on site, separate building work from non-building work and so on.

As the situation can change daily, HomeCare Repair Australia will contact you the day prior to your repairs commencing to ensure everyone is well and not displaying any flu type symptoms and we will continue to communicate with you throughout the repairs to your property.

We are all in this together and with your support we will continue to deliver these essential services in a safe and timely manner. We trust these measures provide assurance has to how serious HomeCare Repair Australia is treating this situation and committed to maintaining the safety of our customers, clients, trades and staff. Should you have any questions or need further information, please contact our friendly customer service team on 1300 254 726.

16 July 2020

Due to the recent COVID-19 outbreaks in Victoria and New South Wales it is extremely important that you and your workers remain vigilant and follow local State and Territory guidelines to reduce the risk of exposure to COVID-19 and to ensure we are doing all we can to keep our community safe and well.

HomeCare Repair Australia will also continue to share industry and Government updates and announcements with our contractors.

If you are a contractor in Victoria and/or New South Wales, updates are provided daily on –

If you or your workers have attended OR been in contact with anyone who has attended the venues listed below, you must let us know by selecting this link and completing the form. This information will be sent to our WHS department and recorded on our database so we can effectively manage & reduce exposure within our communities.

  • Crossroads Hotel, Casula (between 3 to 10 July)
  • Picton Hotel (on 4, 5, 9 and 10 July)
  • Planet Fitness, Casula (between 6 to 10 July)
  • Star City Casino (on 4 July between 8.00PM to 10.30PM)
  • Canterbury Leagues Club (on 4 July between 11:00pm to 1:00am)
  • Narellan Town Centre Shopping Town, specifically Kmart, Target, Best & Less, H&M and food court (on 6 July)
  • Zone Bowling, Villawood (on 27 June between 11:00am to 3:00pm)
  • Cook, Kurnell (on 5 July between 11:30am to 12:30 pm)
  • Highfield, Caringbah (on 5 July between 6:00pm to 9:00pm)
  • Merimbula RSL (on 6 July 6:00pm – 9:00pm)
  • Waterfront Café, Merimbula (on 7 July between 8:30am – 9:30am)
  • Murray Downs Golf Club (between 4 to 5 July)

If you or your workers have attended OR been in contact with anyone who has attended the venues listed below, you must let us know by selecting this link and completing the form. This information will be sent to our WHS department and recorded on our database so we can effectively manage & reduce exposure within our communities.

**TO ALL OUR CONTRACTORS, please remember that you are NOT to work on any HomeCare Repair Australia worksite for a minimum of 14 days and/or until medically cleared if you or your workers are displaying symptoms and/or been in contact with anyone who has or is displaying symptoms of COVID-19**

We can’t stress enough how important it is that we all follow the guidelines in place, not only to protect our community but also our industry. We want to ensure we can support and keep work flowing through to you our contractors, as much as possible. As previously shared following the guidelines released by the HIA for ‘Making Space on Site’ will help to minimise the risk of exposure whilst working on site.

As an organisation and as individuals, we are all committed to positive action during this difficult time and we will continue to send updates as the situation evolves.

HomeCare Repair Australia appreciates your support during this challenging time and we know that we’re not the only one’s affected by current events and we thank you all for your continued support, not only to HomeCare Repair Australia but also to our clients and their customers.

Please continue to work safely to ensure everyone on site remains safe and well.

15 June 2020

HomeCare Repair Australia (HCRA) continue to operate at this time with operational procedures aligned to the latest updates from the government.

As restrictions are lifting in many states, some staff return to the office with the social distancing rules in place.

Precautions put in place include:

    1. All staff are temperature checked on arrival to the office – anyone with a mild temperature are asked to work from home

    2. All field staff must continue good hand hygiene & social distancing techniques which includes; sanitising of hands, wearing gloves during assessment at client houses & keeping min. 1.5m away from the client at all times

    3. HCRA staff are not to attend client homes or the office if they have any flu-like symptoms and we strongly recommend these staff are tested immediately for our records

    4. HCRA offer Video Assessing if a client wishes to proceed with a contactless setting

    5. HCRA have a thorough checklist that is completed with the client to make sure it is safe for both the client and our staff member to enter your home and complete an assessment

01 April 2020

HomeCare Repair Australia are closely monitoring & adhering to government guidelines for business in response to COVID-19.

Our policy and procedure dated 18/03/2020 remains in place. To offer a further level of protection for our Clients and workforce:

  1. We have successfully implemented video-assessments for new quote requests where possible

  2. We are limiting the number of people onsite during quoting & completion of works where possible and we ask our Clients to do the same

Please note that as at today, the services we offer to our Clients is NOT considered restricted activity. As such, we remain operational with the specified precautionary measures in place. This applies to all states including NSW.

18 March 2020